In order to serve you better and provide a pleasant shopping experience, please notice Shaker’s group policy in returning or exchanging products in the website:
Receiving the package from the shipping company will be considered as the customer is happy with the package and that the box included is in a good condition and unopened.
In case of being not satisfied with the product or finding a manufacturing defect in 14 days from our approval for your order, you will be able to return the product according to these terms:
Any box opened and returned or exchanged will have a 00% discount
The customer should call us to order a returned product or exchange it before the end of the 14 day policy.
The original purchase receipt is required
Shaker Group has the ultimate right to estimate the misuse of the product that will eliminate it from being returned or exchanged
In case of ordering a returned or exchanged product for it having a manufacturing defect, or for it having a defect or problem the customer will not have to pay for the shipping. In case of returning the product for another reason ( the customer changes their mind or the product), then the customer will have to pay for the shipping and the bank transfer.